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FAQs

My TAJMall Account

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Popular Questions

How do I sign up as a customer on TAJMall?

To signup on TAJMall, simply start by clicking ‘Mall Account at the top-right corner of your screen. You will be asked to enter your valid email address and a default password would be sent to your registered email address. You will then be taken to your account dashboard. Click on ‘Account Details’ and provide some basic information. Do not forget to change the default password before ending the sign up process by clicking the ‘Submit Changes’ button. We will send you an email to welcome you to TAJMall.

Must I provide a valid email address to sign up on TAJMall?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you sign in securely. Please ensure your email address is valid.

How can I change the email address linked with my TAJMall account?

To change the email address linked to your TAJMall account: 

– Click ‘Mall Account’ at the top right corner of your screen. 

– Now click ‘Account Details’ on your dashboard. 

– You can now edit your email address and click on ‘Submit changes.

Would my account be deactivated if I don’t use it for a long time?

We will surely miss you if you don’t visit us often to make purchases; however, we will never deactivate your account.

Do I necessarily need a TAJMall account to shop on TAJMall ?

Yes, it is important to sign up and log in to your TAJMall account before you can start shopping. This way, you have extra security and your shopping experience is personalized and fast!

Can I use my mobile number to login to the TAJMall mobile app?

No, you can only log in to the TAJMall app with a registered email address and password.

I have more than 1 TAJMall account with different email addresses. Can I merge them?

You will be unable to merge TAJMall accounts. However, you can update your details (email address, phone number, delivery address) on your TAJMall account.

How can I open a TAJBank account on TAJMall?

Simply click on the ‘Open a TAJBank Account’ button at the top-right corner of your screen. You would be required to fill out a registration form. Please ensure you have your BVN handy

What details do I need to open a TAJBank account on TAJMall?

You would need to provide your biodata, BVN and the ID number of your primary means of identification.

I opened a TAJBank account on TAJMall. Is this account authentic?

Be assured that your TAJBank account opened on TAJMall is authentic.

After registering with my email address, I did not receive a welcome email. Is this normal?

If you did not receive a ‘Welcome to TAJMall’ email, this may be because an incorrect e-mail address (for example with a typographic error) has been entered during registration. To make sure you are registered with the correct email address, go to ‘Mall Account’ at the top-right corner of your screen and check the email address registered. If the email there is correct, then it could be a delay from your email provider. You can also check your ‘Spam’ folder in your email.

How can I create a strong login password for my TAJMall account?

To create a strong login password, make sure: 

– the password does not look like your username. It should consist of at least 8 characters, including at least 1 digit and 1 capital letter.

 – you do not use information that can be known to many people 

– for example, your date of birth or your name. Also do not set a password that resembles your email address.

How can I modify the details I provided during registration?

To modify the details you provided during your TAJMall account registration, 

– Click ‘Mall Account’ in the top right corner of your screen 

– On your dashboard, click on ‘Account Details’ 

– You can then easily modify your account details 

– Once you are done, click on the ‘Submit changes’ button.

Can I register several accounts on TAJMall?

We strongly advise that you have not more than one (1) personal TAJMall account so as to ensure the security of your personal and shopping information.

I opted to receive TAJMall newsletters. How can I opt out?
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I am unable to login to my TAJMall account. What can I do?
How can I add a new delivery address to my TAJMall account?

You can always select a new delivery address during checkout of your order.

Can I add multiple email addresses to login to my TAJMall account?

For the security of your TAJMall account, multiple email addresses cannot be added.

How can I change the password of my TAJMall account?
How do I log out of my TAJMall account?

To log out of your TAJMall account, simply go to your account dashboard, then locate and click on ‘Log out’.

How can I protect my login details?

Please follow the tips below to ensure that your login details are always secure : 

– Your password is personal. Do not give it to anybody else. 

– If you receive an email with a link to an untrusted page where you will be asked to log in with your TAJMall details, DO NOT GIVE YOUR DETAILS. 

– Always remember to log out of your TAJMall account so as to prevent unauthorised access to your account (This is especially important if you are using a shared computer or if you are browing the web from a shared internet connection).

Does TAJMall ask for my password?

TAJMall will only request your password and other login details whenever you want to login to your TAJMall account. Asides this, TAJMall or its staff will never ask for your password.

What steps does TAJMall take to protect my personal details?

TAJMall is committed to using the best commercially-available technology and procedures to protect the security of your account and online transactions. To secure your transaction, you are in control two (2) times: with your TAJmall password and with a one-time verification password (OTP) sent by your bank to your phone. All payments are processed and secured by NIBSS – a payment processor developed by the Central Bank of Nigeria and national banks. You can also read our Privacy Policy for more information

I received an email asking for my login details to help with resetting it. Is this from TAJMall?

Neither TAJMall nor its stff will ask you for your account password (whether by email correspondence or phone call). If you have received such a request from someone who claims to be affiliated with TAJMall, do not reply to such email or provide your account password. You can also report such to us by filling out the Contact Us [HYPERLINK Contact Us] form.

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at TAJMall. If you are a tech geek and have found a security issue with potential real-world impact, please reach out to us by filling out the Contact Us form [HYPERLINK to the webform].

Are all products on TAJMall original and genuine?

We go to extreme length to ensure that we offer our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from TAJMall.

Are all products on TAJMall new and unused?

All products offered on TAJMall are 100% new and unused. However, we will always state on the website in cases where we offer refurbished products.

How can I check reviews/ratings of a product before buying?

We advise that you check what other customers have said about a product before you buy. The reviews/ratings of products are always on the description page of every product.

How can I find the right product on TAJMall?

Looking for the right product on TAJMall is simple! Simply start by clicking on a category name from the category menu at the top side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in the search bar at the top of the page and click the Search button.

What does “Sold Out” mean?

An item is marked as ‘Sold Out’ when it is no longer available with one of our sellers at the moment. Although we go to extreme lengths to maintain stock levels for all products, these items are usually available while stock lasts. If you were informed that an item you purchased is sold out, not to worry, we will duly refund you. You can subscribe to our Newsletter or download the TAJMall app to be notified once such items are available again with our sellers for purchase.

Are there any guidelines for writing product reviews on TAJMall?

Product reviews on TAJMall are a great way to help other customers make purchasing decisions. We will always send you a link to where you can review a recently-purchased item. Not sure how/what to write? Here are a few tips: 

– Make sure you are reviewing a product you have personally purchased or used. 

– Provide an informative & unbiased review of the product. Your review could still be relevant even after years. 

– Readers are usually interested in the pros and the cons of the product, but make sure you provide only facts to back up your opinion. 

– Nothing is worse than inaccurate information. If you’re not really sure, research always helps. 

– Be creative but also remember to stay on the topic, not forgetting that a catchy title will always get attention! 

– Make your review easy to read (break it into small paragraphs) and ensure to do quick edits & spell checks before submitting.

What do I do if a product’s price/description/image is not accurate?

TAJMall takes great care in listing only items with appropriate pricing, full description & accurate images as provided by our various sellers. However, please do not hesitate to reach out to us via our ‘Contact Us’ page if you come across any item with an inappropriate price, description or image.

Are there any extra costs or charges if I order from TAJMall?

There are no hidden costs or charges when you order from TAJMall. You will see all charges before you are asked to make payment at the checkout stage.

Are the prices on TAJMall negotiable?

Prices of products sold on TAJMall are not negotiable. We work with various sellers to ensure that prices are competitive.

Why do I see different prices for the same product on TAJMall?

TAJMall works with various sellers to offer a wide range of products. This is so that our customers can choose their preferred offer.

What kind of products are not sold on TAJMall?

TAJMall is an ethical platform; therefore, we do not permit the sale of products that are not Shariah-compliant.

How do I know if a product comes with a warranty and what does it mean?

TAJMall allows you to return your product within 7 days from delivery. If you have warranty on your product, potential issues may be covered under the warranty after 7 days. If a warranty is offered on a product, the warranty period will be displayed on the product page. If a product is sold by multiple sellers, the warranty period offered by each seller will also be displayed. If you have further questions, please contact our Customer Loyalty team by filling out the ‘Contact Us’ form.

How do I raise a warranty claim for my product?

If you want to raise a warranty claim for a product, simply contact our Customer Loyalty team so you can be directed to an authorized service center of the product or the seller.

Where can I find a Warranty Service Center for my product?

Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details. You can also contact our Customer Loyalty team by filling out the ‘Contact Us’ form so we can assist you better.

I see that the warranty terms for my product have changed on TAJMall from when I bought the product. Will this affect my warranty?

Absolutely not. Be assure that you will remain entitled to the original terms at the time of purchase.

The product I ordered was delivered without a warranty card. Can I still enjoy warranty?

Please reach out to our Customer Loyalty team by filling out the ‘Contact Us’ form so we can assist you better.

What should I do if there is a difference in the warranty mentioned on TAJMall & the physical warranty card that came with the product?

Please reach out to our Customer Loyalty team by filling out the ‘Contact Us’ form so we can assist you better.

When does warranty start counting for my product?

If your product is covered by a manufacturer’s warranty, your warranty period would start counting from the manufacture date of the product. However, if your product is covered by a seller’s warranty, the warranty period would start counting from the day you placed the order.

Should I register the product with the brand to get warranty for my product?

Kindly follow the instructions stated on the warranty card provided by the manufacturer.

How do I cancel my order?

To cancel your TAJMall order, please reach out to our Customer Loyalty team by filling out the Contact Us form [HYPERLINK with link to webform] on our website.

I haven’t received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order for delivery. We will also email you a copy after your order is successfully verified.

How do I get invoices for my previous orders without having to check my e-mails?

A hard copy of your invoice will be handed over to you by the delivery agent who comes to deliver your order. Please ensure you keep it intact at least until 7 days after delivery.

How long does it take to cancel my TAJMall order?

Cancellation of item(s) in an order happens immediately if the order is yet to be fulfilled by the seller. If your order has been fulfilled, we will no longer be able to cancel.

How can I modify my order ?

Once your order has been successfully placed, you will not be able to add/remove items or make any modifications. All modifications should be made before submitting your order on our website.

Why am I having trouble placing products in the cart?

Please make sure that you have made all relevant size and color selections. However, if the problem still persists, it may be that the product you are trying to add to your cart is sold out. Kindly contact our Customer Loyalty team by filling out the ‘Contact Us’ form [HYPERLINK with link to webform].

How do I place an order?

Once you have found the product you want to buy, just follow the steps below: – Click on ‘Add to Cart’t o add this product to your cart – Click on ‘Cart’ in the top right corner and select ‘Checkout’ – Register an account or Login into your existing account by entering your Email and Password – Enter your shipping/billing information, ensuring your address is complete and accurate – Choose your preferred payment option – Click on ‘Place order’ to complete your order Once your order is placed, we will either automatically verify it by notifying you via Email, or we will call you for verification in case we need more details. Please note that this verification is a mandatory step before we ship your order. If you are unsure of whether your order has been verified or not, please reach out to our Customer Loyalty team by filling out a Contact Us form [HYPERLINK with link to webform] immediately after placing your order.

How do I know my order has been verified?

Once we verify your order, you will receive a confirmation email.

My payment was processed successfully but I didn’t get any email notification. What should I do?

We sincerely apologise about this. Please reach out to our Customer Loyalty team by filling out a Contact Us form [HYPERLINK with link to webform] to help with a swift resolution of the issue.

Does TAJMall offer payment in installments?

Yes! To be able to pay in installments, simply select the TAJ Finance payment option during checkout. Terms & conditions apply.

How do I add a coupon to my order?
How do I pay for my order on TAJMall?

You can securely make payment on our website using the Credit/Debit Card option. Please note that you would need a One-time Password (OTP) from your bank to complete your payment.

Why is there no Pay on Delivery option on TAJMall?

We currently do not offer the Pay on Delivery option on TAJMall. While we assure you of our diligent work to make this option available, we urge our esteemed customers to securely make payment on our website and be assured of fast delivery, returns and refunds.

How do I pay with my Debit/Credit Card?
Are there any hidden charges like sales tax when I make a purchase on TAJMall?

There are no hidden charges when you buy on TAJMall. The order total includes all taxes and shipping fees. Also, at checkout, You pay only the grand total displayed and no extra fees to the delivery agent. The order total is also stated on your invoice for reference.

Can I use an international card to pay on TAJMall?

Currently, you would be unable to use an international credit/debit card on TAJMall. Only Credit/Debit Cards issued by Nigerian banks are accpeted on TAJMall.

How do I check if an instant discount is applied to my order?

You can view all instant discounts that apply to your order on the ‘Checkout’ page.

Why was my Credit/Debit Card declined?

If you are experiencing any issues with completing your payment with your debit/credit card, please ensure that your card is activated for online payments and that you have enough funds to complete the transaction. Next, confirm that you received a One-time Password (OTP) from your bank. If you still experience issues after taking these steps, please reach out to your bank immediately for a swift resolution.

I’m facing some technical issues with placing my order.

We sincerely apologize about this. Please reach out to our Customer Loyalty team by filling out a Contact Us form [HYPERLINK with link to webform] to help with a swift resolution of the issue.

What is my card number, expiration date, and CVV/security PoDe?

When paying with your Debit/Credit card on TAJMall, you will be required to enter your 16 digit card number, expiry date and CVV (Card Verification Value)/Security PoDe. Please note that TAJMall does not save your card or CVV information and you will be required to enter it each time you shop on TAJMall.

How can I order for large quantities of a product as part of a corporate order?

Please follow the normal process of placing an order on TAJMall and make payment. We will ensure your corporate order is processed and delivered successfully. Our Customer Loyalty team can also assist with a pre-verification of product quantity. Simply reach out by calling or chatting with us.

How does TAJMall prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.

What card information does TAJMall store?

TAJMall does not store any of your card information – card name, number, and CVV.

What is TAJ Finance?

• Customer must maintain a minimum monthly lodgement of N50,000 or earn a minimum net monthly salary of N10,000 

• Customer must not have any history of dud cheques 

• Customer must have satisfactory credit reports 

• Customer must not have any unpaid obligation

What criteria qualifies me for TAJ Finance?

• Customer must maintain a minimum monthly lodgement of N50,000 or earn a minimum net monthly salary of N10,000 • Customer must not have any history of dud cheques • Customer must have satisfactory credit reports • Customer must not have any unpaid obligation

How long does it take to process my TAJ Finance request?

The turnaround time for disbursement is 48 hours from receipt of completed documents.

How quickly can I receive my order if I choose TAJ Finance?
Must I open an account with TAJBank before I can be financed?

Yes, Asset financing is only open to account holders of the bank

My salary account is not with TAJBank. How can I enjoy TAJ Finance?

Operate your non-salary account with us for 12 months and maintain a minimum lodgement of N50,000

I do not want to open an account with TAJBank. Do I still qualify for TAJ Finance?

No, we only finance account holders of the bank

I do not want to domicile my salary account with TAJBank. Can I still enjoy TAJ Finance?

Yes, operate a non-salary account with us for 12 months and maintain a minimum lodgement of N50,000

I have fulfilled all TAJ Finance conditions. What do I do next?

Login to your TAJMall account to utilize the facility

My company’s HR has declined domiciling my salary account with TAJBank. What do I do next?

Apply for Sure Asset for Non-salary Earners (SANSE) by dialling *898*27#

I am not a salary earner. How can I enjoy TAJ Finance?

Apply for Sure Asset for Non-salary Earners (SANSE) by dialling *898*27#

My employer has not paid salary in recent months. How can I enjoy TAJ Finance?

Asset financing is open to all retail customers of the bank. Dial *898*27# to see your limit.

Do I need to define the purpose of the facility?

Yes. We only finance assets that comply with our business ethics

What is the maximum tenor for TAJ Finance?

The maximum tenor is 48 months

What is the maximum facility amount I can access on TAJ finance

up to N50 million

What is the maximum tenor for TAJ Finance?

48 months

What is the mode of repayment?

Flexible payment of principal and profit depending on your cash flow.

Is the customer required to make any contribution?

No. AssetAdvance is a consumer facility that requires no equity contribution.

How long does it take to receive my product?

Depending on your selected product and delivery city, our delivery timelines may vary. To learn more about TAJMall’s delivery timelines, please click here (HYPERLINK with link to delivery timeline).

Can the timeline for delivery in a state vary across its different cities?

This is very possible; usually, delivery to state capitals and their immediate environs take shorter timelines than delivery to inner cities and outskirts. Please click here (HYPERLINK with link to delivery timeline) for more information on TAJMall’s delivery timelines.

How can I track my TAJMall order?

Once you successfully place your order, we will keep sending you regular updates about the status of your order via email. You can also chat with us or fill out a Contact Us form on our website for more information about the delivery status of your order.

My order is delayed. What should I do?

At TAJMall, we go to extra lengths to deliver on time. However, if we are going to be late (in rare cases), we will let you know beforehand. You can also reach out to our Customer Loyalty team by filling out the Contact Us form or by chatting with us on our website.

Does TAJMall charge shipping fees?

TAJMall will charge you a fee for the costs undertaken to process your order and ensure our delivery partners successfully deliver your order.

How does TAJMall package my orders?

We make sure that products sold by TAJMall sellers are carefully packaged before they are shipped to our customers. Depending on the product type and size, they may be packaged with TAJMall-branded waterproof plastic wraps, or with bubble wraps and shipped inside TAJMall-branded cardboard boxes.

Can I lump my orders from different sellers to be delivered together?

Currently, we may be unable to deliver all your products from different sellers together. This is because different items have different sellers and as such, they may not be delivered at the same time. To ensure your products reach you at the earliest, each seller ships their products as per our promised timelines.

Can I get my order delivered faster than the regular timeline?

We will ensure that your order gets delivered within our promised delivery timelines (HYPERLINK with link to delivery timeline).

Do TAJMall sellers ship to an international address?

Currently, sellers on TAJMall only ship to customers within Nigeria.

Does TAJMall use Third Party Logistics companies/individuals to deliver customers’ orders?

Yes. TAJMall works with selected Third Party Logistics companies such as ——— to ensure smooth delivery and returns of our customers’ orders. Not to worry, TAJMall ensures they comply with our standards of quality service.

What time of the day will my order be delivered?

We ensure that all our customers’ orders are delivered only on working days (excluding public holidays and weekends) and during working hours (8 AM to 5 PM).

Can my order be delivered to an office address?

We will deliver your order to any address convenient for you. Simply make sure your preferred address (with full details) is provided during checkout.

Does TAJMall allow payment on delivery?

Currently, TAJMall does not allow payment on delivery. Not to worry, you can make payment securely on our website using your Credit/Debit Card or via Bank Transfer.

Can I pick up my order instead of having it delivered to my door?

Currently, we do not offer the pickup option during checkout. However, TAJ Mall ensures that our delivery partners deliver to all our customers within our promised timelines.

I paid online for my order. Do I need to show any document to the delivery agent before it is given to me?

Yes. For security purposes, please show your valid ID to the delivery agent who comes to deliver your order. It can be your valid Voters Card, Driver’s License, Work ID or your International Passport.

Can someone collect my prepaid order on my behalf?

If you want someone to collect your package on your behalf, please ensure that he/she has the tracking number and a signed copy of your valid ID.

What should I do if my order is verified but has not been shipped yet?

Do not panic. We always ensure that our customers’ orders are shipped at the earliest so that they reach you within our promised delivery timeline [HYPERLINK with link to delivery timeline].

Will somebody contact me before delivering the package to my location?

Once your order is ready for delivery, a delivery agent will contact you to confirm your availability and exact location.

Can I change my shipping address after I have placed my order?

Once your order is ready for delivery, a delivery agent will contact you to confirm your availability and exact location.

My order was already opened and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). However, if you do accept such a package by mistake or find out it has been tampered with, kindly reach out to our Customer Loyalty team by filling out the Contact Us form [HYPERLINK with link to webform) form for a swift resolution.

I missed my delivery. What happens now?

We will re-attempt your delivery the next working day. However, after a total of —- unsuccessful attempts, we will cancel your delivery and the order.

I received a delivery notification but I have not received the physical product. What should I do?

We sincerely apologize for this. Please reach out to our Customer Loyalty team by filling out the Contact Us form [HYPERLINK with link to webform] on our website for swift resolution of this issue.

My order has been reported missing. What next?

We sincerely apologise for this. Not to worry; we will replace your order at no extra cost. Please reach out to our Customer Loyalty team by filling out the Contact Us form [HYPERLINK Contact Us with link to webform] for a swift resolution.

I ordered multiple products but I have received only one item so far. What’s going on?

We ship products sourced from different sellers separately so as to ensure there is no delay in the delivery of your order. Be assured that you will receive all your products within the delivery timeline stated on our website.

I have a complaint about the delivery agent who came to deliver my order. How do I report it?

We sincerely apologise for any issues you might have experienced with any of our third-party delivery agents. Please be assured that we go to extreme lengths to ensure our Delivery Agents exercise the highest form of professionalism when dealing with our customers. Please reach out with our Customer Loyalty team by filling out the Contact Us form [HYPERLINK with link to our webform] for a swift resolution.

What items are eligible for return?

You can return a product within 7 days from delivery; – only items that are wrong (size, colour, specification), defective (manufacturer’s defect), or damaged are eligible for returns – such items must be intact – original packaging, seals and tags (for fashion items) must still be intact and not tampered with. If the item was delivered with an accessory or a freebie, make sure to include such items with the product you wish to return. – such items must have no visible signs (dirt, marks, tear, etc) of wear or use

What items are not eligible for return?

‘You will be unable to return the following kinds of products: 

– items for which you change your mind (without any reason for return) 

– items purchased on discount sales (for example, Flash sales, Treasure Hunts, etc.) 

– personal care items (e.g. underwear, cosmetics, sanitary towels, diapers, wipes, etc.) 

– consumables and perishables (e.g. food items, etc.) 

– downloadable software products

What items are eligible for replacement?

We offer replacement for items purchased with TAJ Finance (HYPERLINK with link to FAQ on TAJ Finance) only if they are wrong, defective or damaged. No return/replacement due to change of mind.

Can I request a return after 7 days?

We will be unable to process your return request after 7 days has passed. However, if your product is covered by a warranty (as stated on our website), we will provide you with details of an appropriate Service Center.

How do I return a product?

To return a product, simply contact us by filling out the Contact Us form on our website or chatting with us.

I have requested a return. What happens next?

Once you have registered your return request with us, we will arrange for the product to be picked up from you by a delivery agent within 3 working days.

My product has been collected from me. How long will it take to process my refund?

Once we receive your product, we will carry out a quality check to validate your returns claim and process a refund within 7 working days from the day we collected the product from you.

I missed all attempts to retrieve my product. What can I do?

We will cancel your return request and you will not be able to return that item or be eligible for a refund.

Do I have to pay any fees for returning my product to TAJMall?

There are no charges for returning a product to TAJ Mall.

How can I track the status of my return request?

We will send you regular updates by email and SMS about the status of your return request. Be assured that we will process your return request within our promised timelines.

My return was rejected. What does this mean?

If we are unable to validate your reason for returning a product, we will arrange for the product to be redelivered to you without processing a refund. For example, if you returned a smartphone for not charging more than a certain percentage (e.g. 60%), we will test the product and if it charges more than 60%, we will redeliver the same product to you; however, if the phone does not charge up to 60% during the test, we will process a full refund.

I returned my TAJ-financed product for a replacement. What next?

Once we receive your product, we will carry out a quality check to validate your returns claim. If your claim is validated, we will arrange for a replacement product to be delivered to you within 10 working days from the day the original item was collected.

My replacement request was rejected. What does this mean?

If we are unable to validate your reason for returning a TAJ-financed product, we will arrange for the same product to be redelivered to you. For example, if you returned a smartphone for not charging more than a certain percentage (e.g. 60%), we will test the product and if it charges more than 60%, we will redeliver the product to you; however, if the phone does not charge up to 60% during the test, we will process a replacement and deliver it to you.

What are the checks done for an item that I’m returning?

Once we retrieve your product, our expert team will carry out quality checks to validate your reason for returning the item. These checks will include: – Correct Product: Ensure the exact item delivered is what is being returned. Where aplicable, the item’s IMEI/name/image/brand/serial number/article number/bar code should match. – Complete Product: All accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be included in the item to be returned. – Unused/Intact Product: The item must be unused, unwashed, unsoiled, without any stains and with untampered/unbroken seals (wherever applicable). Before returning a Mobile Phone/Laptop/Tablet, the device should be formatted and all security features (Pin, Pattern or Fingerprint) must be disabled. Also, iCloud lock must be disabled for Apple devices. – Undamaged Product: The item (including its parts – SIM trays/charging port/headphone port, back-panel, screen, keyboard, etc.) should be undamaged and without any scratches, dents, tears or holes. – Undamaged Packaging: The item’s original packaging should be undamaged.

What if I have a missing item in my package?

We sincerely apologize for this. Please reach out to our Customer Loyalty team by filling out the Contact Us form [HYPERLINK Contact Us] to enable us resolve the issue.

I ordered a wrong item. Can I return it?

TAJMall currently does not support the return of products that were ordered wrongly.

If my return request was rejected, how would I be informed?

We will call or send you an email to explain our reason for rejecting your return. Please note that we will make only 2 attempts to redeliver your product to you after which we will cancel the return process and send the item back to the seller and will not be able to process a refund to you.

What does warranty mean?

A product warranty is a kind of guarantee that a manufacturer (or seller) makes regarding the condition of a product. This guarantee provides the terms and conditions in which the product can be repaired at the manufacturer’s (or seller’s) service center in the event that the product does not function as originally described or intended.it will perform. Usually, a warranty may cover a product a number of days, months or even years. Please ensure to check for the warranty information for your product at the product description page.

How do I know if my product is under warranty?

You can find the warranty information for all eligible products displayed on their description page.

What kind of warranty is available for my product?

Several products from select quality brands that are sold on TAJMall are covered by either the manufacturer’s or seller’s warranty.

Does TAJMall offer its own warranty for products sold on the website?

No, TAJMall only offers either the manufacturer’s warranty or the seller’s warranty. You can know if your product is under a warranty by checking the description page of the product on our website.

What does seller warranty mean?

This is a special kind of warranty offered by the seller of a particular product within a specified time period. This warranty type may not cover for all defects and depending on the defect type, you may be asked to pay for repairs at the designated service center that would be provided by the seller.

How do I raise a warranty claim for my product?

To raise a warranty claim, simply send the product(s) directly to the respective service center stated on the warranty card (if you have one) or given to you by our Customer Loyalty team. For a prompt warranty claim, please include all the accessories, information included in packaging and proof of purchase of item (invoice) from TAJMall.